Support

Restoring a purchase

If you have subscribed before and reinstalled, open Settings → Restore purchases in the app. Purchases are tied to your Apple Account, so restoring works on any device signed in to the same account.

Cancelling PocketArt+

Subscriptions are managed by Apple, not by the app. Open your Apple Account subscriptions to change or cancel. Cancelling keeps your access until the end of the period you already paid for.

I lost my collection

Your collection is stored on your device only, so deleting the app deletes it, and it does not transfer to a new iPhone. There is no cloud backup yet.

Refunds

Refunds are handled by Apple at reportaproblem.apple.com. We can't issue them ourselves, but email us if something went wrong and we'll help where we can.